Refunds
Updated: 13 April 2026

At The Learning Development Group, we are committed to providing high-quality educational experiences. We understand that sometimes circumstances change, and students may need to withdraw from a course. This policy outlines the terms and conditions under which refunds for course fees may be granted.


General Policy

All payments made through our online platform are subject to this Refund Policy. By enrolling in a course and submitting payment, you agree to the terms set out below.


Eligibility for Refunds

Refunds may be granted under the following conditions:

  1. Verified medical emergencies or personal hardship (documentation required)
  2. Course cancellation or rescheduling by The Learning Development Group


Non-Refundable Fees

  • Registration fees, administrative fees, or material costs are non-refundable once payment has been processed.
  • Digital course materials (e.g., e-books, recordings, downloadable resources, online courses) are non-refundable once accessed or downloaded.


Refund Process

  • Refund requests must be submitted in writing to support@ldgroup.co.za within the eligible time frame.
  • Approved refunds will be processed to the original method of payment within 10–20 business days of approval.
  • Any transaction or processing fees charged by payment gateways are non-refundable.


Late or Missing Refunds

If you have not received your refund after 20 business days, please check with your bank or payment provider first. If you still have not received it, contact us at support@ldgroup.co.za for assistance.


Exceptions

In rare cases, The Learning Development Group reserves the right to make exceptions to this policy at its discretion, in cases of documented emergencies or institutional errors.


Contact Us

If you have any questions about this Refund Policy, please contact:

The Learning Development Group

Email: support@ldgroup.co.za

Phone: +27 860 CAREER (0860 227 337)

Address: Montrose Place, 2 Augrabies Road, Midrand, 1686