Privacy Policy

1. Introduction

Faculty Training Institute, Siyanqoba Seminars, Siyaya Skills Institute, and ProServ South Africa (collectively “we”, “us”, “our” or “The Learning Development Group”) are committed to protecting the privacy and confidentiality of your personal data in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

This Privacy Policy outlines how we collect, use, disclose, store, and protect your information when you interact with our online learning platforms.

2. What We Collect

We may collect and process the following categories of personal information:

• Full name
• Contact details (email, phone, address)
• ID/Passport number
• Company/employer details
• Professional and academic history
• Login credentials and user behaviour on our learning platforms
• IP address and location data
• Course progress and assessment results

3. How We Use Your Information

We use your personal information to:

• Facilitate course registrations and learning journeys
• Provide technical and user support
• Deliver learning content and assessments
• Issue certificates and track professional development
• Ensure compliance with relevant training legislation
• Process payments and generate invoices
• Conduct internal research and analytics (aggregated and anonymised)

4. Lawful Basis for Processing

Under POPIA and GDPR, our lawful bases for processing include:

• Your consent
• Fulfilment of a contract (e.g., training agreement)
• Compliance with legal obligations
• Legitimate interest (e.g., to improve our services)

5. Data Sharing

We may share your data with:

• Accrediting bodies and regulatory authorities
• Third-party service providers (e.g., learning management systems, payment processors)
• Employers or sponsors where applicable

All third parties are contractually bound to maintain data confidentiality and security.

6. Cross-Border Transfers

Where personal data is transferred outside South Africa or the EEA, we ensure appropriate safeguards (such as standard contractual clauses) are in place.

7. Data Retention

Your personal data will be retained only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal, regulatory, or contractual obligations.

8. Your Rights

You have the right to:

• Access your personal information
• Correct or update your data
• Request deletion or object to processing (subject to legal limitations)
• Withdraw consent at any time

To exercise your rights, contact: info@fti.co.za

9. Security Measures

We implement industry-standard administrative, technical, and physical security measures to protect your information against loss, theft, unauthorised access, or disclosure.